Texas, we’re here for you. We want you to know that even in these uncertain times, Mann Eye Institute’s commitment to the many communities we serve remains strong. We’ve been Texas’ trusted eye care provider for over 40 years, an honor we never take lightly. Below are featured some of the services we are continuing to offer during these trying times as well as some new services we can offer to you remotely.
At Mann Eye Institute, we are committed to continuing to make strides in providing for our patients in the safest way possible.
Ocular Emergencies
Some of our medical offices remain open and are fully equipped and prepared to serve your ocular emergencies. To ensure a safe visit, we have implemented the following measures:
- Access is limited to the main entrance.
- All patients will be required to wash their hands upon entering our facility.
- To practice CDC-recommended social distancing, we may ask you to wait in a separate area or in your car until it is time for your appointment.
- We will limit physical contact and refrain from handshaking.
Live Chat
So that we may remain available to you during this time, we are pleased to offer Live Chat services. Think you may have an eye infection? Seeing flashes and floaters? Or, just interested in Seeing Life Better when we resume normal business. Let’s talk about it.
Simply click on the Live Chat button on the far right of your screen. Type in your question or concern to connect with a Mann Eye team member. Even if we’re offline, type your message and a team member will get back to you as soon as we’re back online.
Online Ordering of Contact Lenses
If you are a contact lens wearer and find you need additional or replacement contact lenses during this time of social distancing due to the COVID-19 public health pandemic, Mann Eye Institute has you covered. We now offer the convenience of ordering your prescription contact lenses online.
Frequently Asked Questions
Q: I feel like I have an eye infection. Can the doctor call in a prescription?
A: As long as you are an established patient of Mann Eye Institute, we may be able to assess your condition via telephone and make a determination from there.
Q: Can the doctor video chat with me?
A: In most cases, we are able to make a determination of your condition via telephone. We have a group of doctors and professionals who are available to chat via telephone to determine your needs.
Q: I lost/broke my glasses. May I come in to purchase more?
A: Yes, please call our office at 713-580-2500 to determine which of our locations are open at this time.
Q: I am having pain in my eye. May I still be seen?
A: Yes, absolutely. Please call us at 713-580-2500 and our team of Patient Services Representatives will schedule an appointment for you.
Q: I am in desperate need of contacts but my prescription is expired. What can I do?
A: You may visit our online contact lens order site here. Once you submit your order, your prescription will be evaluated for an extension and one of our representatives will be in contact with you.
Q: I need an eye exam for new glasses and contacts. May I have an appointment?
A: If you are in urgent need, please call our office at 713-580-2500 and one of our Patient Services Representatives will be happy to assist you.
Q: I am having headaches caused by eye strain. Is there anything I can do?
A: If you wear contacts or glasses and spend a lot of time in front of a screen, you may want to consider investing in lenses that filter out blue light or are designed to help prevent eye strain during computer work. Give us a call at 713-580-2500 to learn more about our blue light filtering lenses.
Q: I am diabetic and need my annual exam. Is this allowed at this time?
A: If you have any urgent visual needs or changes in vision, we are happy to see you at this time. If you have not noticed any visual changes at this time, we will be happy to schedule you in May.
Q: Can you email me my glasses/contact lens prescription?
A: You may visit our patient portal by calling 713-580-2500. A representative from our Patient Services team will send you an email which will provide you with a token. Once in the portal, you’ll have immediate access to your prescription.
Q: I have been hearing that I should not wear my contacts during the pandemic. Is this true?
A: The American Academy of Ophthalmology has issued a statement recommending to discontinue contact lens wear as much as possible. When we touch things in general and then touch our contact lenses, we could potentially transmit it to our mouth, nose and eyes. A safer option would be wearing glasses. You may also consider LASIK in the future if you are a candidate. However, if contacts are your only option, be sure to wash and sanitize your hands properly before use.
Q: Can I get a medication refill?
A: Please call our office at 713-580-2500 and we will evaluate your medications to determine if we are able to submit a refill to your pharmacy.