OD Co-Management

Meet the Co-Management Team

We've assembled a team of dedicated professionals that are here and happy to help make every step of the co-management process as simple and seamless as possible for you, your office staff and patients.

Kristin Rickman
Provider Relations Coordinator
Austin

Kristin has worked for Mann Eye since 2012. She is passionate about patient care and her role serving the optometric community in Austin. Kristin’s goal is to streamline the process between Mann Eye and referring and co-managing doctors, and to serve as a point of contact for doctors, staff members and patients.

Nicole Illikman
Provider Relations Coordinator
Houston (North Territory)

Nicole has been with Mann Eye Institute since 2017 and enjoys working and building strong relationships with the optometric community. She enjoys being out in the community and working hand in hand with co-managing physicians and their teams. When she’s not at work, she enjoys being at the ballfields with her son and spending time with family, which includes her three Boxer babies.

Kelly Launza
Provider Relations Coordinator
Houston (Central Territory)

Kelly has been in ophthalmology for 22 years, the last six with Mann Eye. Her experience includes a wide range of clinical and surgical ophthalmology. She's excited to start building new relationships within the optometric community. Outside of work, she's a mom of three, and her world revolves around them. When she's not engaged with middle school football, she's in front of the TV watching her favorite team, the Dallas Cowboys.

Tina Redmon, COA, ROUB, OSC
Provider Relations Coordinator
Houston (Western Territory)

Tina has worked in the field of ophthalmology since 1994. Tina ensures every patient receives exceptional care, and every referring/co-managing doctor has an effortless and positive experience. When Tina isn’t visiting her optometrists, she is tending to her farm animals and riding her beloved horses.

Grace Lau
Co-Management Coordinator
Houston

Grace has worked in refractive surgery for 24 years, 17 of which have been at Mann Eye. Every day, she strives to provide the best care when scheduling co-managed patients, and to maintain communication between Mann Eye and co-managing doctors. Outside of work, she enjoys spending time with family and friends, traveling and reading.

Brenda Infante
Co-Management Coordinator
Houston

Brenda has enjoyed working in the field of ophthalmology since 2005. She has been with Mann Eye for six years and looks forward to many more years coordinating with area doctors and co-managing patients to help the community See Life Better. When she’s not at work, she’s enjoying time with her family and furbabies.

What Other Doctors Are Saying

“I have been referring most of my patients to Mann Eye since I started practicing in Houston and will continue to do so throughout my career! They keep me in the loop with every single patient I refer by sending scheduling updates and detailed exam notes that are promptly faxed within a few days of their visit. I am able to co-manage and do my own post-op exams and have seen zero negative outcomes from Mann Eye. Definitely a place I would feel comfortable sending my own family!”

Teresa Phung, OD

“I developed a great partnership with Mann Eye Institute over the past year. I really appreciate their care and dedication toward their associates and patients. Their professionalism and associates’ welcoming and friendly nature is really what drove me towards them in the first place. I’ve been in contact with their associate Nicole, and she’s amazing to say the least. She really went the extra mile to make sure I had all the resources I needed to make the proper referrals. I really enjoyed our weekly touchpoints. I look forward to continuing to work with her in the near future!”

Mehwish Ali, OD

“Our clinic has referred to Dr. Wright and his team exclusively for cataract and refractive surgery for 3 years now. I co-manage the post-operative cases and can attest to the success of his clinical cases. His bedside manner puts patients at ease and his surgical competency grants me confidence in his care of our mutual patients. I would be amiss if I failed to applaud Tina in her continued support of our office. She has always been a call, email, or text away for any of our administrative or patient care needs. I am thankful for meeting Dr. Wright and his team, for the care they have given my patients, and look forward to continuing to work together in the future.”

Lacie Truitt, OD

“Mann Eye Institute has exceeded my expectations with patient care and ease of referral. Their co-management team and portal make it simple to refer patients and set up follow-up appointments. I have even had patients return the same week I sent them with 20/15 vision and a positive experience. Dr. Wright is great at communicating the outcomes with my office as well. We have made Mann Eye our first choice for refractive surgery and hope to continue this relationship in our office!”

Kayla Stokes, OD

“The co-management process with Mann Eye Institute has been incredibly seamless! I have worked with several of the surgeons, including Dr. Paul and Mike Mann. And they couldn't be more helpful. From the appointment coordinator all the way up to the surgeon, they have this entire process down. Communication is so important during co-management, and Mann Eye staff is amazing. They ensure the patient has scheduled not only their surgeries, but all their follow-up appointments with me. The staff ensures I receive all consultation and surgery results on time and efficiently. You can't really ask for anything more, because they do it all!”

Hang (Kim) Kretzschmar, OD

“The relationship with Mann Eye Institute and specifically Kristin, the co-management coordinator, is amazing. It is so nice to have a person on the phone right away while the patient is still at our office so that we can get their LASIK or cataract appointment scheduled. Kristin is always so friendly and helpful – I don’t think she ever has a bad day! Her follow-up emails with the dates of scheduled surgeries and her coordination of payments makes everything so easy. It is as if we have another employee at their office. Thanks, and keep up the fabulous work!”

Laura Miller, OD

“Over the past few years, working with Mann Eye Institute to coordinate patient care needs has been amazing to say the least. All of the doctors and staff are all extremely welcoming and professional and I have always had the utmost trust in them providing quality care to my patients. Kristin is nothing short of incredible. Kristin is extremely reliable and always makes sure I have all the tools necessary to coordinate care and provide top-notch care to all of my patients. I fully trust Mann Eye Institute with not only my patients' vision, but my vision as well. I look forward to continued care with Mann Eye Institute.”

Kayla Kindla, OD

Frequently Asked Questions

How do you ensure my patients will return to me for their glasses prescription?

We have implemented multiple measures practice-wide to ensure your patients will get back to you for their refraction, glasses prescription, purchase of their glasses, and to resume their annual routine eye care with you. We have trained all of our staff from the front desk to scribes and doctors on how to navigate a co-managed/direct-referred patient during the course of their care with us. We also have periodic refresher meetings with staff to reinforce their original training. Additionally, we have an alert system. Any time a patient’s chart is opened, an alert pops up in the middle of the screen. We drive the message in the alert to tailor to your preferences on specific details. One of the standard alerts that automatically pops up reads, ‘Do not write Rx – pt to return to OD for Rx and continue routine eyecare’.

Another measure we have implemented is adding a statement on the patient disclosure form they sign prior to eye surgery. The disclosure states the patient understands that all of their optical services will be provided by their original eye care provider. With the mentioned steps in place, we are confident you will not be disappointed by our efforts to make sure your patient returns to your practice.

Will my patient meet their surgeon on the day of their consultation?

Yes. Our goal is for your patient to meet their surgeon prior to surgery. Our counselors are well trained and understand the importance of your patient meeting their surgeon prior to surgery.

Am I able to contact the surgeon if I have any questions regarding the care of my patient?

Yes. Our surgeons are always here for you and your patients. The surgeon will also contact you via text message the day of your patient’s procedure to give you an update on your patient after the procedure is complete. Beyond the initial text, our surgeons believe it is important to keep good lines of communication open between our co-managing doctors and the doctors at Mann Eye. You are welcome to call, text, email anyone on the co-management team and the surgeon, as you need to. We are here for you all the time.

Can I join my patient for their cataract or LASIK procedure?

Yes! You are welcome to join your patient for his or her surgery. When you decide you want to join your patient’s eye surgery, please contact your PRC, they will be happy to coordinate the details for you.

What technology and laser platforms do you use for cataract surgery and LASIK?

We use the most advanced technology for the best possible refractive outcome. For cataract surgery, we offer the Catalys® Precision Laser System and the ORA® system. Our femtosecond laser-assisted cataract surgery gives patients a customized laser treatment while providing increased safety and accuracy for a better visual outcome. Using the ORA, our cataract surgeons can verify that patients are receiving the correct premium intraocular lens implant in “real-time” during surgery. We also have the latest in premium lens options.

For our Advanced LASIK procedures, we use the WaveLight® System which includes the FS200 femtosecond laser and the EX500 excimer laser. We also offer Contoura and Iris Registration. This allows for precise mapping of the cornea to find any imperfections by having a better focus on the surface and the curvature.

What other vision correction surgeries do you offer if my patient is not a LASIK candidate?

We have many different vision correction options if a patient is not deemed a good candidate for LASIK. These include PRK, ICL and RLE procedures to help patients enjoy reduced dependency on glasses and contacts, regardless of their prescription. Determining candidacy is why it’s so important to send your patient for a consultation. We will perform vigorous testing to make sure it’s safe for the patient to have surgery and to identify which procedure is the right choice for their unique vision and eyes.

Why should I co-manage with Mann Eye?

At Mann Eye, we do things a little differently. We set ourselves apart by having a PRC to communicate with during the entire process. You will be informed when your referrals are received and when your patients are booked for surgery. Our surgical counselors make all post-operative appointments while your patient is in our office to ensure the patient returns to you for aftercare. You will be notified by one of our surgeons once the surgery is completed to learn how your patient is doing. Communication with the surgeon and PRC is vital, and we strive to keep that open to provide a great experience for you and your patient and to ensure we are on the same page. Our goal is a seamless experience for the patient leaving your office and coming into ours and all the way through to the procedure and aftercare.

Partnering to Help Your Patients See Life Better

Why Co-Manage with Mann Eye Institute?

Meet Our Surgeons

Services We Provide

“When you partner with Mann Eye Institute, you become a part of the family. And that’s exactly how you and your patients will be treated.”

Continuing Education Events

Meet the Co-Management Team

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What Other Doctors Are Saying

Frequently Asked Questions

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